Frequently Asked Questions
Everything you need to know about TheDeepVerse, the mission, and the content.
We use Razorpay as our secure payment gateway. For customers in India, we accept UPI, Credit/Debit cards, Net Banking, and popular wallets. For international customers, we accept major credit and debit cards (Visa, Mastercard, American Express) from across the globe.
Yes, we seamlessly accept international payments from over 100 countries via Razorpay. Transactions are processed securely, though your bank may apply standard currency conversion rates and foreign transaction fees.
Immediately after a successful payment, you will be redirected to a secure download page. Additionally, an email containing your download links and a purchase receipt will be sent to the email address you provided during checkout.
We offer a 7-day refund policy, but only if the digital products (eBooks, prompts, templates) have not been downloaded or accessed. Once a digital file is downloaded, the purchase becomes non-refundable. Please read our full Refund Policy for complete details.
Once approved, refunds are processed via Razorpay and sent back to your original payment method. Domestic (India) refunds typically reflect in 5-7 business days, while international refunds may take 7-14 business days depending on your banking institution.
Absolutely. We do not store any of your credit card or payment information on our servers. All transactions are securely encrypted and processed by Razorpay, a PCI DSS Level 1 compliant payment gateway.
If you lose access to your purchased files, please contact our support team with your order ID and the email address used for purchase. We will verify your transaction and issue a new download link.
No. TheDeepVerse is an educational platform. Our content and products are for educational and informational purposes only and should not replace professional medical or psychological advice, diagnosis, or therapy.
For order support, billing inquiries, or technical issues, please reach out to us directly through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.